Anglian Community Enterprise (ACE) PALS

PALS and Complaints

We want you to be happy with the service you receive from us, but we know that every so often something might go wrong. If you’re unhappy with the care you receive or an element of our service, we want to hear from you.


PALS provides free, confidential, on-the-spot advice and support, in order to help patients, relatives and their carers resolve any concerns that they may have about the care ACE provides.

If something is bothering you, speak to the person providing your care in the first instance. If you have tried this or you do not feel comfortable discussing your concerns with the staff then contact PALS.

PALS can raise concerns on your behalf, but if you still feel dissatisfied and wish to make a formal complaint, we can also guide you through the complaints process.

PALS telephone number is – 0800 819 9030