ECL Sensory (Sight and Hearing Loss) Service

The ECL sensory impairment service supports people who have a sight loss, hearing loss or combined sight and hearing loss.


You can get advice and information via telephone, textphone, SMS or email.  This includes:

  • finding out what support is available to you
  • providing information on local and national voluntary organisations
  • providing information on the education and social care support available and how to access it
  • answering your questions around sight and hearing impairment

Specialist one to one support

The specialist one to one support can help:

  • with everyday activities like going to the shops, attending a festival, making appointments or experiencing driving a car
  • when your communication needs are changing
  • hospital appointments
  • training your Personal Assistant

Read more on one to one support.


The service can offer demonstrations, advice and in some cases, provide equipment on behalf of Essex County Council.

Read more on equipment support.

Rehabilitation support

Rehabilitation services can support around:

  • cooking food safely
  • finding safe routes to your regular places such as shops, workplace or relatives
  • using public transport safely and confidently
  • using specialist equipment, assistive technology or learning Braille
  • employment, Access to Work scheme and reasonable adjustments your employers may need to make
  • registering your sight impairment

Read more on rehabilitation support.

Who the service provides for

All ages.

How the service is accessed

Social care referral

Phone number

Phone: 03330 133 262, Textphone: 01245 261715, SMS: 07921 397547

Operational locations

  • Essex


Newport House
Hollycroft, Molrams Lane