SEND Information, Advice and Support Service (SENDIASS)

Please be aware that due to service capacity issues the helpline will only be manned between Monday and Thursday.

We currently have a vacancy in South of Essex so therefore support in this area is reduced to telephone and email support only.

Parents and carers can also visit the Contact helpline via their website at for information or call the free helpline on 0808 808 3555 between 9.30pm – 5pm Monday to Friday, or by email at

Visit the New SENDIASS Website!


The Essex SENDIASS is a confidential and impartial information, advice and support service on issues related to special educational needs and disability (SEND). It is free and easy to access.

Who they support

They offer information, advice and support to:

  • children and young people (up to 25 years) with SEND
  • parents and carers of children with SEND
  • practitioners who might support children, young people or parents to access the service

How they help

  • listening to your concerns and explaining what options are available
  • explaining how education settings can support children and young people with special educational needs/a disability
  • giving you information about what the law is and what your choices are, to help you make your own decisions
  • supporting you where required at meetings and helping you to get your views across
  • finding voluntary groups and other agencies that can also support you, with the help of the Essex Local Offer
  • guiding you through the Education, Health and Care Needs assessment process
  • supporting you in discussions with education settings and the local authority where a child or young person is at risk of exclusion or has been excluded
  • advise you on processes for resolving disagreements, SEND Tribunal processes and means of redress
  • consulting parents, children and young people and ensuring your views influence the development of local policy and practice for children and young people with special educational needs and disability

Contacting Essex SENDIASS

The contact details for SENDIASS are below.

Or, contact Essex SENDIASS by using the online form.

More information

Watch this three minute video to find out more about how SENDIASS can help.

See also the SENDIASS leaflet for further information.

Hours of operation

Monday to Thursday, 9am to 5pm
Fridays, 9am to 4.30pm

How the service is accessed

Self referral

Email address

Phone number

Phone: 01245 204338

Operational locations

  • Essex


193-196 Moulsham Street